Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

We welcome your views on the service provided at the practice. All comments are considered at regular team meeting and we will endeavour to provide a response within 30 workings days.

If you have a complaint, please put your complaint in writing addressed to the Practice Manager or email practice.manager.w97021@wales.nhs.uk. You will receive an acknowledgement within 2 working days of receipt of your complaint. Your concern will be investigated and the findings will be sent to you within 30 working days. If the complaint takes longer to investigate, you will be notified of the expected timescale. Alternatively please use the complaints form link. 

Alternatively, you can raise your concern with the Local Health Board.

Email the team at concerns@wales.nhs.uk or write to them: Chief Executive, Cardiff and Vale University Health Board, Maes y Coed Road, Cardiff  CF14 4HH.   Telephone: 029 21836318

If you wish to seek further support and advice you can contact Llais Wales or the Public Service Ombudsman for Wales:

Llais Cardiff       https://www.llaiswales.org/

Ombudsman    ask@omudsman-wales.org.uk        www.ombudsman-wales.org.uk

Please follow the links to find more infromation on NHS putting things right  NHS Wales complaints and concerns: Putting Things Right | GOV.WALES and the LHB Concerns and complaints - Cardiff and Vale University Health Board (nhs.wales)

We welcome all feedback at Birchgrove Surgery. Your suggestions and complaints are important to us so we continue to improve our service and ensure patient satisfaction. We hope that your patient experience is a positive one and would love to hear from you too, if this has been the case.

If you wish to share your experience with us, or have a member of staff to thank, please email us at practice.manager.w97021@wales.nhs.uk